Every interaction becomes measurable growth.

hypt is a feedback and growth platform for banks and insurers across the DACH region. More than 50 financial institutions use hypt, including UBS, CONCORDIA, Generali, Helvetia and Berner Kantonalbank.

After a meaningful customer interaction such as an advisory meeting, a service request or a digital transaction, hypt launches an AI-driven chat funnel instead of a conventional survey. The conversational AI follows up dynamically and surfaces the reasons behind a rating.

Every conversation leads directly to a next step. Dissatisfied customers are routed to the responsible advisor before they churn or post publicly. Satisfied customers are activated for online reviews, referrals or relevant follow-up offers.

hypt meets GDPR and DORA requirements, hosts in Switzerland or the EU, and goes live within weeks.

Conventional survey tools and enterprise CX platforms like Qualtrics or Medallia measure customer satisfaction and produce a score. hypt turns every piece of feedback directly into a next step.

Conversation instead of questionnaire: The AI-driven chat funnel probes dynamically for the reason behind a rating. That produces context a star rating or an NPS number cannot capture.

Activation instead of stated intent: NPS measures whether a customer would theoretically recommend you. At CONCORDIA, one in three advisory customers now actively refers the company.

One interaction, multiple outcomes: A single interaction produces feedback, an online review, a referral and an upsell or cross-sell signal.

Reputation protection instead of post-mortem analysis: CONCORDIA identifies 72 percent of dissatisfied customers before they churn or file a public complaint.

Live in weeks instead of months: CONCORDIA evaluated Qualtrics and Medallia and decided against implementation timelines of more than twelve months. Berner Kantonalbank had a real-time view across all 52 locations from week six onward.

hypt is built for banks and insurers, meaning organizations with a high volume of personal customer interactions, distributed locations, and regulatory requirements around data handling and compliance.

Typical areas of use:

• Customer advisory: after every personal interaction

• Service center: automated after every support case

• Digital journey: from onboarding through transaction

• Internal processes: front and back office, including employee surveys

At leadership level, hypt delivers a real-time view of customer satisfaction with drill-down by location, team, advisor and touchpoint. At the operational level, advisors receive direct feedback on their work, often for the first time.

Yes. More than 50 financial institutions across the DACH region use hypt, including cantonal banks and health insurers with the corresponding review and approval processes.

GDPR: Our data security team in Switzerland operates under GDPR requirements.

DORA: For financial services clients, we ensure DORA compatibility from day one.

Hosting: Dedicated hosting on servers in Switzerland or in any region you choose within the EU.

Enterprise grade security: Access control via SSO, centralized user management, role-based permissions, and data moderation at the platform level.

hypt processes customer data where it creates impact, for example when triggering funnels from the CRM based on events, or for upselling and cross-selling. You define the scope, the storage location and the retention period. Where internal governance requires it, hypt can also run without personal data, using anonymous links or QR codes.

Yes. hypt is built as an enterprise platform and connects to the systems banks and insurers already run.

CRM and core banking systems: BSI, Salesforce, Microsoft Dynamics, HubSpot and others

Existing CX and contact center systems: Qualtrics, Medallia

Review platforms: Google, Trustpilot, app stores and others

Typical scenarios:

• Trigger funnels based on events, after an advisory meeting, a contract signing or a support case

• Write feedback and triggered actions back into the CRM

• Pass product and segment data as business context so that upselling, cross-selling and AI-driven lead qualification work effectively

• Connect external feedback sources such as Excel, email or complaint management for a complete picture of customer satisfaction

No integration is needed to get started. hypt runs from day one via links and QR codes in your existing channels. Integrations come when you scale.

Getting started usually takes a few weeks. Berner Kantonalbank had a real-time view across all 52 locations from week six onward, with no IT project and no system integration.

1. Demo and use case definition. We show you a chat funnel for your specific touchpoint, such as customer advisory, service center or digital journey, and define which growth signals you want to capture.

2. Configuration. We set up chat funnels, dashboards and reporting together with your team. Delivery runs through links or QR codes in your existing channels: email, SMS, print, customer portal.

3. Pilot and rollout. Most customers start with a clearly defined area, measure the impact, and expand from there. Using the chat builder, you can then adjust copy and triggers yourself and run A/B tests without an IT ticket.

After go-live: Your customer success manager works with you to optimize funnels and touchpoints, brings in benchmarks from comparable institutions, and supports the rollout. You see first results within days.

More than 50 financial institutions across the DACH region use hypt. Four documented results:

Berner Kantonalbank: Coverage of the advisory process increased from 5 to 100 percent across 52 locations, time to insight dropped from 6 to 12 months down to 4 weeks, qualitative customer feedback doubled, positive Google reviews increased by 44 percent, and more than 2,000 referral moments were activated.

CONCORDIA: One in three advisory customers actively refers the company. 72 percent of dissatisfied customers are identified before they churn or file a public complaint. Google reviews increased by 150 percent over 1.5 years, with individual locations gaining up to 1.2 points in their Google score.

Aargauische Kantonalbank: Google rating improved from 3.7 to 4.4 stars, with more than 1,000 qualitative insights from the customer advisory center.

Helvetia Bern: Google rating improved from 2.7 to 4.3 stars within six months.